First entry: Friday, April 3, 2020, 20:29 pm
In the midst of quarantine due to the rise of the coronavirus, the Greek market has given a great deal of weight to online transactions. Online trading, but especially for someone who has not yet had the experience, may be difficult, and there are risks that we all need to be aware of. On this basis, the SEPA (Hellenic Association of Business and Information Technology) reports that complaints about problems in online shopping have increased.
In particular, it refers to the fact that the independent Consumer Advocate Authority has recently received a large number of written reports and telephone complaints – complaints about problems that consumers encounter with their online purchases, in particular technology products. Specifically, consumers complain about inadequate execution of their orders by online stores, which sell their products at particularly competitive prices, attracting a large number of interested customers, as is the case with the so-called “barrier products”. .
As found by the Authority, some of these stores do not deliver the products within the agreed upon time. They are also constantly postponing delivery times to future dates, but not in the end fulfilling their commitments to consumers. Also, they do not refund the amounts, which have been paid in advance for full repayment of the price of the goods, in accordance with their standard policy. In most cases, these companies discontinue, after the transaction and any communication with consumers, so that they are unable to obtain any information about the course of their purchases or the refund.
Tips from the Consumer Advocate
- They prefer purchasing from reputable and reputable online stores. An important indicator of credibility is the long-term operation of the shops on the market and the existence of physical headquarters.
- Check the basic information provided about the online store from its website. Look for, in particular, the company name and full contact details, including the postal address. Just having an email address and a cell phone is not enough.
- Be sure, before payment, that the site provides a secure connection for the transmission of sensitive data, such as credit card information. Ensure that the secure data transfer symbol appears in the browser's “address” field – browser in HTTPS format. This way, they ensure that the e-shop has SSL, that is, the secure transmission of sensitive data.
- Avoid purchasing from online stores solely requiring the advance payment of goods via credit / debit card, paypal or bank transfer and do not have cash on delivery or online payment at the time of delivery of the product as an alternative payment option.
- Do not be persuaded by the overly attractive prices of products in competition.
- On serious indications of problematic transactions, immediately dispose to their credit institutions as long as the card has been repaid ”.
In addition, the Greek Police have also provided helpful tips to avoid fraud in any kind of transaction.
Tips from the Greek Police:
- Be especially cautious when strangers try to persuade you to pay money, under the pretext of a family-friendly emergency (eg hospitalization). They may try it by phone. For the same reasons you should not give in to promptings for an appointment (appointment, etc.).
- Don't be easily persuaded to bargain for products that are unknown to you, especially without first seeing them.
- Don't be persuaded when strangers ask you to pay for debts owed by acquaintances or relatives to public services or shop-to-buy services.