At www.connect.de we will put a ticker under the heading “How ITC companies help their customers in a crisis”.
We would be happy to bring your key messages together; it is sufficient if you send us a link to your press release or the PM itself as a document to Redaktion@connect.de.
March 27, 2020
o2.de takes a stand (2:15 p.m.)
As a telecommunications company, Telefónica takes responsibility in this challenging situation by keeping the networks stable. In addition, Telefónica takes away the worry that the monthly high-speed data volume will soon be used up and that they will then no longer be able to keep in touch with their loved ones: the surfing speed will be increased from mostly 32 Kbit / s to 384 Kbit / s raised, thus ensuring a basic supply.
Regardless of whether you are an o2 or BLUE customer, whether you are a user of ALDI TALK or one of the other partner brands: in the coming weeks, they will all use the most relevant smartphone applications without any additional costs, get unlimited information about current developments in COVID-19 and with their families and keep in touch with friends. The first customers have been benefiting from this measure since last Thursday.
More information on the subject “Basic care” through o2.
March 27, 2020
Call center for Corona hotline: 1 & 1 supports neighborhood network next door.de (12:20)
In view of Germany's exit restrictions, solidarity and help among neighbors are becoming increasingly important. The neighborhood network next door.dehas therefore set up the free hotline 0800-8665544 with the foundation of the same name, under which people can make a request for help even without an internet connection.
Telecommunications provider 1 & 1 is now supporting this hotline with an extra call center. A total of ten employees accept telephone requests and enter them in the next-door.de database.
If you call the hotlines, you leave your telephone number, postcode and the category of help you want (e.g. shopping help, household, pets). Verified next-door.de users from the same postcode area can see the request at next-door.de/corona. With a click on “Help now” you will receive an email with the telephone number of the person seeking help and can contact them directly.
The TÜV-certified social enterprise next door is the largest social network for neighbors in Germany with 1.5 million active users. Via the free, local platform, neighbors can easily get to know each other, help, arrange activities, share things and give away.
March 27, 2020
Sunrise abolishes data limits and offers free TV streaming for children's series (12:06)
Powerful telephony and Internet connections are a key factor, especially in these special times. The Swiss mobile and fixed network provider Sunrise wants to support its customers in the corona virus crisis. With immediate effect, Sunrise is therefore lifting the national data limits for all restricted mobile subscriptions. The unlimited data usage is valid until April 30th and is free of charge. Fiber optic and landline subscribers with lower speeds also benefit: As far as the technical conditions allow, Sunrise will gradually increase the Internet speed to the best possible bandwidth. This action is free and is valid until April 30th.
Exciting for parents: The “HollyStar Kids” video-on-demand service from Sunrise TV will be free from March 27 to June 30. It offers 24 children's series that are suitable for toddlers and teenagers. Customers save CHF 6 on this promotion. Music lovers will also get their money's worth: A subscription to the Apple Music streaming service via Sunrise is now free for the first six months. In order not to further burden small businesses and the self-employed in the crisis, Sunrise increases the payment period for them to three months from April. This promotion is valid until the end of June.