At a time when the use of the videoconferencing service is exploding with the confinement and telework imposed by the coronavirus, it turns out that its application for iPhone sent user data to Facebook.
(Updated Monday 30 March 2020 at 8:30 am) Zoom's iOS app sent user data back to Facebook. The information was revealed on Monday March 23 by the American site Motherboard, While the web conference service is literally taken by storm by thousands of employees forced to telecommute by the coronavirus epidemic. Following this revelation, Zoom publishes an update March 27, with the objective of avoiding any transfer of data to the social network. “We originally implemented the 'Connect with Facebook' feature via the social media development kit to provide a convenient alternative way to access our platform. However, we have recently been informed that this SDK collects user data (.. .) “, recognizes Zoom. “The data in question did not include any personal information, but elements on users' devices such as the type and version of the mobile OS, the terminal time zone, the model and brand of the device, the screen size, processor and disk space. ” On the occasion of the update, the Facebook SDK was therefore removed from the Zoom iOS application.
On February 26, 2020, Zoom indicated that it had gained 2.22 million monthly users since the start of the year, compared to an increase of 1.99 million over the whole of 2019. An explosion which brings the volume of monthly users of the platform to more than 15 million. And it's not over. On Wednesday March 18, 2020, Zoom rose to the top of the most downloaded applications in the United States on the App Store and Google Play. Based on figures from Learnbonds.com, Gleaned from the analytics service Appfigures, the mobile version of the web conferencing tool saw its daily volume of downloads explode by 1,270% between February 22 and March 22, 2020, reaching a peak of 2 million downloads during this last day. Over the first three weeks of the period, the version of the application for Android remains largely below its equivalent for iOS (see the curve below). But from March 17, it takes the lead. On March 22, it rose to 1.3 million downloads, against 0.7 million for the iOS app.
Sporting a simple and modern ergonomics, Zoom covers the main use cases of web conferencing, chat and online meeting at the digital seminar that can accommodate up to 10,000 participants. Zoom allows you to create a virtual room in which employees can interact as well from their computer as from their tablet or smartphone.
Founded by Eric S. Yuan, ex-vice president of engineering for WebEx (another video conferencing tool), Zoom has raised no less than $ 145.5 million since its creation in 2011. In its latest Magic Quadrant on technologies web conference (see above), the Gartner ranks Zoom in its leaders' square.
Implemented by some 65,000 organizations around the world, Zoom offers the most intuitive experience and ergonomics. To use it, just open an account on Zoom.us then launch a videoconference through which we can bring together different remote employees.
To get Zoom, just download the application on the Zoom site, simply by registering. The free version of the solution allows professional use, with an unlimited number of meetings, but displays a limitation of 100 users and meetings capped at 40 minutes.
The Zoom application offers real ease of use. Depending on needs, several offers are available, with different options, such as integrating the application with planning tools such as Google Calendar or even monetization and setting up surveys. The Zoom solution is simple, but its potential is impressive.
Zoom offers an option to record a meeting or an intervention, with the possibility of using a virtual whiteboard, which is ideal for online training for example. Online meetings can also be saved to the cloud for later viewing.
The Zoom solution has been booming in recent years around the world, and especially in France where it is attracting more and more companies from different sectors. Among its customer references in France, Zoom includes Deezer, Havas and Sanofi.
One of Zoom’s strengths is its free version. Main limitations of the latter: a number of users capped at 100 and meetings capped at 40 minutes, as indicated above. Paid plans are obviously available, depending on the size of the company and meeting and video conferencing needs. They go up to 19 euros per month and per facilitator, and a capacity of 1,000 participants per meeting, with the possibility in particular of taking charge of telephony. “The cost of purchasing Zoom meeting solutions is generally lower than that of most competitors,” said Gartner in his 2019 market research on video conferencing tools.
Several more specific options are also available, including the video webinar which allows you to broadcast a meeting live on YouTube for example, or even integrations with Polycom or Cisco telepresence systems.
Where Zoom focuses on videoconferencing, Microsoft Teams is above all a collaborative messaging system designed for teamwork. Zoom can also be used in Teams via an ad hoc extension. The fact remains that Microsoft Teams also integrates videoconferencing functionalities, notably those from Skype for Business. The two offers are therefore increasingly competitive. In its Magic Quadrant 2019 focused on remote conferencing solutions, the Gartner also ranks Microsoft among the leaders in the sector (see above).